Do I need to register before I can make a purchase?
Our website does not require an account to make a purchase, and nor will we ever force you to make an account.
Do I need a PayPal account to make a payment?
PayPal does not require an account to make a purchase. If your credit/debit cards are already secured by a PayPal account they will ask you to login to make the purchase.
Does international shipping include taxes and other duties?
Currently we only include UK and EU based taxes and duties in our orders.
What’s your returns policy?
We want you to be 100% happy with your Enuki London order but if for some reason you are not we are happy to exchange or refund any items that are in a resalable condition. Simply print out a returns form, fill it out, and place it in the package with the items you are returning. For hygiene reasons, certain items cannot be returned, unless they are faulty.
Can I amend my order?
No, once your order has been placed we can not manually adjust your order from our system. You can however cancel your order and place a new order.
Do you ship to my country?
Yes, we do! We charge a flat rate rate of £10.00 per order to ship to all international orders.
How much does shipping cost?
Royal Mail UK 2-4 days postage is £3.50, Royal Mail UK 1-2 days postage is £5.75 and international shipping is £10.00 for all countries outside the UK.
When will my order ship?
We send orders out Monday - Friday excluding public holidays. The day your order is getting shipped you will receive an email with your shipping number.
What will you do with my information?
We take security of our customers information very seriously. If you sign up for our email newsletter we store this with MailChimp who secure all information under strictly encrypted connections. We do not store credit card details nor do we share customer details with any 3rd parties.
What forms of payment do you accept?
We accept all major credit and debit cards, including MasterCard, Visa, Maestro and American Express. Payment are processed by our payment partner PayPal